Exchanges & refunds

Fresh flowers are perishable, so they cannot be returned after delivery. Instead, we stand behind every bouquet with the promise below.

The freshness promise

If your flowers do not stay fresh for three days after delivery when cared for as described on the product page, send us a photo on WhatsApp within those three days and we will replace the bouquet free of charge, or with one of equal value.

If something is wrong with your order

If the bouquet arrives damaged or noticeably different from what you ordered, contact us within 24 hours of delivery with a photo. We will replace it or refund you, whichever you prefer.

Refunds

Approved refunds are paid back to the original payment method (for InstaPay, to the same account) within 7 working days. Cash-on-delivery orders are refunded by InstaPay or bank transfer.

Add-on gifts

Chocolates, candles, vases and other add-ons can be exchanged only if they are unopened and in their original packaging, within 3 days of delivery.