Cancelling or changing an order

You can cancel or change your order free of charge until our florists start arranging it. Message us on WhatsApp with your order number.

Once the bouquet is being arranged, we can still change the delivery details or the card message, but we cannot cancel the flowers themselves. Same-day orders usually start being arranged within an hour of confirmation.

For cancelled orders that were already paid, the full amount is refunded within 7 working days.